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Questions? We’ve got answers!

We’ve put together lots of useful tips on managing your usage.

Instead of speed restriction slowing you down once you’ve reached your monthly limit, you will now be re-directed to the QINIQ website (at full speed) and presented with a page that will give you the option of purchasing additional usage.

We know that many of our customers will be sad to see the old system go, but we also had a significant number of users who were frequently irritated by the fact that their internet was slow to the point that it made purchasing excess usage difficult (particularly during peak hours). For those folks, this change will actually be a big improvement!

Another factor in our decision was the way in which speed restriction would function over LTE. Due to the nature of the technology, the slowest speed we could’ve provided to customers would’ve been 3x as fast as current speed restriction. While this might initially sound like a good thing, all of the extra traffic would’ve caused slower speeds for EVERYONE who was not yet speed restricted. One of our primary goals has always been that every subscriber should have fair and equal access to the network, and as so in order to ensure that the network stays healthy we decided it was time to retire this feature.

Yes, the LTE Gateway available during launch will come with a built in WiFi router.

To ensure that we are able to maintain the highest quality of service on the network, we are only allowing LTE devices sold by QINIQ to be connected at this time.

Unfortunately, unlimited usage is not a sustainable proposition for any network provider, even those using terrestrial fibre in the south. Every network has capacity limits, and allowing unlimited usage ultimately leads to network congestion and poor quality of service. As a result, we ensure network usage on the QINIQ network is properly managed to ensure all customers benefit from fair and equal access, and the highest quality of service.

Yes. You can use your LTE Gateway in any Nunavut community where QINIQ is offering the LTE service.

The LTE Gateway devices available at launch are not configured for roaming outside of the QINIQ network. However, our new mobile network services, once launched, will support roaming across Canada and internationally.

As a special thank you to all of our loyal QINIQ customers we are offering free activation for the first 6 months! New customers will be required to pay an activation fee when they activate a LTE Gateway.

The LTE Gateway has an integrated router and WiFi access point, so there is no need to use additional hardware. We do not recommend using two routers at the same time, as that can lead to reduced performance caused by signal interference. But, it is technically possible if you really want to!

In order to provide the QINIQ service at affordable rates for Nunavut residents, our base Taki Home plan is made available with support from the Government of Canada. Otherwise, it would simply not be possible to offer 25 GB of usage for $80 per month. QINIQ realizes that some users would like more than 25 GB, and has therefore introduced the Taki Plus plan with 35 GB. Because the federal contribution covers the base amount of 25GB/month, Nunavut residents are entitled to receive their first 25 GB/month for the same $80 rate, regardless of the plan they select. In the case of Taki Plus, the first 25 GB cost residents $80, and the extra 10 GB are offered by QINIQ for an ADDITIONAL $100, a discounted rate of $10 per GB. This represents $20 savings over the standard extra usage rate of $120 for 10GB.

Sorry, but that is not possible. The Taki Home plan is a federally subsidized service that is specifically designed in price and usage to be equally accessible to all households in Nunavut. This means that the subsidy covers the cost of only one Taki Home plan per household. If you require more usage beyond the 25 GB included in the Taki Home plan, you can upgrade to the 35 GB Taki Plus plan and receive 10 extra GBs for the discounted rate of $10/GB.