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OUR CUSTOMERS

At SSi, we strive to provide excellent support for our QINIQ customers. We are available by phone or email Monday through Friday from 8:30-5:00pm Mountain Time (MST). In every community there is a local CSP available to offer you assistance for your basic troubleshooting needs. SSi provides an account management system for your convenience.

Sign in to perform many functions including:

  • Load your Mobile Wallet to:
    • Ensure additional min when needed
    • Ensure additional data when needed
    • Roam when traveling outside Nunavut
  • Monitor your data usage
  • Determine your account status
  • Check your account balance
  • Make payments
  • Change plans and billing options
  • Redeem gift cards
  • Update contact details
  • View usage history
  • View invoices
  • Find out your monthly payment date
Customer Service
Northern community

Setup

Mobile Setup

The following instructions will guide you in setting up your mobile phone. If you experience any difficulties, please give us a call!


Device activation instructions

  1. Insert the SSi Mobile SIM card into the device and turn the device on
  2. Open a browser on your device and go to qiniq.com. This will take you to the QINIQ customer portal. If your device has no browser, access the customer portal on a computer at qiniq.com/my/4g
  3. Log in with your existing QINIQ account or create a new account
  4. Enter the 10-digit Activation Code from the white box on your SIM card SSi Sim Card
  5. You will now be able to select a Mobile Plan and purchase additional data and minutes with a credit card
  6. To pay with cash, contact your local Community Service Provider
SSi Sim Card

LTE Data Settings

Android phones

  1. Access your Settings menu Settings Icon
  2. Select Mobile Networks (if Android 7, under Wireless & Networks, tap More and then Mobile Networks)
  3. Select Access Point Names, then Add or +
  4. Enter the the following information in the appropriate fields, and leave all other fields as they are
    Name: SSi
    APN: ssi992.ssimicro.com
    MMSC: http://mms.ssimicro.com/
    MMS proxy: mms.ssimicro.com
    MMS port: 80
  5. Select More (If Android 7, select the Menu icon), and then Save
  6. Select/activate the new Access Point Name that you have just created
  7. If your device does not immediately establish a data connection, reboot the device

iPhones

  1. Tap: Settings – Cellular – Cellular Data Options – Cellular Data Network – APN
  2. Enter the following SSi Mobile Data APN and MMS settings:
    Cellular Data APN: ssi992.ssimicro.com
    LTE setup APN: ssi992.ssimicro.com
    MMS APN: ssi992.ssimicro.com
    MMSC: http://mms.ssimicro.com/
    MMS proxy: mms.ssimicro.com
    (Note: APN needs to be entered in three different places on the same screen as above.)
  3. Save the settings.

Voicemail

Configuring Android phones

ANDROID 6

  1. Select the Green Call Icon icon, then the phone dialer, then More and then Settings
  2. Select Voicemail Settings
  3. Enter the following as your voicemail number: 18672029191

ANDROID 7

  1. Select the Green Call Icon icon, then the Menu in the upper right corner, then Settings
  2. Select Calls, then Voicemail, then Setup
  3. Enter the following as your voicemail number: 18672029191

Configuring iPhones

Voicemail should be configured automatically from the SSi

Mobile SIM card to the number 18672029191

Set up your personal voicemail

  1. Access voicemail menu: There are multiple ways to access your personal voicemail. Refer to your device’s manual for more options. You can access SSi voicemail with any of these methods on most phones:
    1. On the keypad, press and hold the number 1
    2. Dial *86 (shortcut to SSi Voicemail system)
    3. Call 867-202-9191 (SSi Voicemail system)
  2. Enter default password “0000”
  3. Enter your new password (Something you can remember)
  4. Confirm your new password
  5. Record a greeting that will be heard when somebody is calling.
  6. Record a spoken name that will be heard when you leave messages with others.

Unlocking Your Phone

SSi-supplied phones
All phones sold by SSi Mobile via your Community Service Providers are sold “Unlocked”. It is a good idea to ask your CSP to insert your SIM card to make sure your new phone connects to the SSi Mobile network. Follow all instructions above and there should be no problems.

Other Phones
If you are using a phone that was connected to another network, it may still be locked to that old network. If you insert your SIM card, and you cannot make a phone call, your phone may be locked to your old provider. To unlock your phone:

  1. Look up your 15-digit IMEI number unique to your phone.
    Android – Open Settings – About device – Status – Find the “IMEI” section.
    iPhone – Open Settings – General – About – Find the “IMEI” section. The fifteen-digit number listed in the IMEI section is your phone’s IMEI number.
  1. Call your previous provider and ask them to unlock your phone. (See chart below for common carriers. They will ask for your IMEI.)
    Bell Mobility: www.bell.ca/unlockdevice
    Rogers: 1-888-764-3771
    Telus: 1-866-558-2273
    Bell MTS: 1-800-883-2054
    Virgin Mobile: 1-888-999-2321
  2. Power off your phone.
  3. Insert the SIM card start again using “Device Activation Instructions” above.

Manuals and Agreements

Your Customer Agreement consists of:

*Summary of key terms that apply to the Service Plan
**Includes SSi’s Privacy Policy and SSi’s Appropriate Use Policy

Get the Most out of your usage

We want our customers to get the most out of their mobile plans and devices. To help ensure that you’re able to stay connected, we have put together a series of tips that will help you conserve your monthly Data usage.

The TIPS shown below are for SSi sold devices only (Android operating systems). Depending on your version of Android, there may be some slight differences to configure settings.

To manage data usage on iPhones, here are some useful links:
www.macworld.co.uk/how-to/iphone/how-save-data-on-iphone-or-ipad-3510292/
www.cnet.com/how-to/tips-to-reduce-iphone-data-usage/

To manage data usage on other operating systems, please consult the product instructions or search the Internet.

If you have any questions about any of these tips please give us a call! We’d be more than happy to walk you through anything we’ve discussed in order to ensure you’re getting the most out of your usage. Our toll-free number is 1-877-686-2888 (NUNAVUT).

  • Mobile Data

    TIP 1
    Manage your Mobile Data

    Turning off Mobile Data is a great way to conserve your Data. In doing so you can only connect to the internet when you have a WI-FI connection. Ideal when connecting your device for the first time, since this is likely when the automatic system upgrades for your device will occur and will consume a lot of data right away. Also ideal when running low on your monthly limit.

    Android 6:
    Apps > Settings > Data Usage > Mobile Data

    Manage your Mobile Data
  • Mobile Data Limit

    TIP 2
    Set your Mobile Data Limit

    Setting your Mobile Data Limit allows you to have peace of mind and keep you in control of how much Data you consume on a month by month basis. It also conveniently warns you when you are running low. To adjust yours simply choose the month and move sliders up or down to desired levels.

    Android 6:
    Apps > Settings > Data Usage > Mobile Data Limit

    Manage your Mobile Data Limit
  • Restrict Data

    TIP 3
    Restrict your Background Data

    Restricting your background data stops your Apps from updating randomly. Apps have a tendency to update at anytime of the day and if you’re away from a WI-FI zone you’ll use data every time your Apps update without realizing it.

    Android 6: Apps > Settings >
    Data Usage > More > Restrict Background Data

    Restrict your background data

  • Download on Wifi only

    TIP 4
    Download Files on WIFI only

    Unless you absolutely have to, refrain from downloading songs, movies, or large files while using a cellular data connection. If you need to download files from the internet, always use WI-FI where possible.

  • Preload Content

    TIP 5
    Preload Streaming-App Content

    As we become increasingly frugal about cellular data usage, more apps offer caching (or preloading), letting you download content on Wi-Fi and view it at any later time. Spotify, for example, lets users download playlists. Similarly, YouTube preloads subscriptions and videos on your “Watch Later” list.

  • Update on WIFI

    TIP 6
    Update Apps on WIFI only

    Head to the Google Play store and tap:
    Menu > Settings > Auto-update apps.

    Here, be sure “Auto-update apps over Wi-Fi only” is selected. You also have the option to choose “Do not auto-update apps,” but it’s less preferred, since you’ll have to remember to update apps manually.

    Update Apps on WIFI only

  • Adjust Video Quality

    TIP 7
    Adjusting Youtube video quality

    You can change video quality in the YouTube mobile apps just as you can on the web. Adjusting the quality will help you conserve your data when not connected to WI-FI.
    Android 6:
    Menu > Quality

    Download on Wifi only

  • Limit facebook data

    TIP 8
    Limit Facebook Data usage

    Inside the Facebook app, tap on the icon on the right hand side and scroll down to App Settings. Tap on App Settings and you’ll see a list of toggle features. Untoggle ‘Upload photos in HD’ and ‘Upload Videos in HD’”

    To disable the dreaded Facebook video auto-play feature, tap on Auto-play. Now you can choose if, when and how videos will now auto-play in your Facebook feed.

  • Restrict facebook messages

    TIP 9
    Restrict Facebook Messengers background Data consumption

    Go to “Settings”. Tap on the “Data Usage” option located under the Connections section. Scroll down and you will see a list of apps that are consuming data, look for the “Messenger” and tap on it Once.

    Under Messenger, scroll down a little bit and you will see a checkbox that says, “Restrict background data”. Tap to enable the checkbox. You will see a popup box asking for the confirmation, simply tap on “Ok”.

Monitor Your Usage in the Customer Portal

Our easy-to-use Customer Portal provides you with convenient tools for:
Viewing your daily, weekly or monthly usage

View Usage

Setting a low usage warning

Low Usage

Setting your download speed with Cruise Control

Cruise Control

Access the Customer Portal at: www.qiniq.com/my/4g

NETWORK COMPATIBILITY

All phones that operate on the SSi Mobile network must support the following frequencies:

  • GSM 1900 also referred to as Band 2 for voice and texting
  • LTE 2500 also referred to as Band 7 for data

Check to make sure your phone meets the SSi Mobile network requirements by using this convenient network compatibility tool.

Simply enter the IMEI number of your phone into the field below.

MESSAGE RELAY SERVICE

For persons with hearing or speech disabilities

Message Relay Service (MRS) is available to customers on the QINIQ/SSi Mobile network who are hearing or speech impaired, allowing them to conveniently communicate with others through a relay operator. MRS is a text-to-voice and voice-to-text service by which the operator communicates to the hearing or speech impaired person via text (over a text phone, computer, laptop or wireless device) and to the other party via voice over the phone. Customers send their message via text to the relay operator, who reads the message to the other party. The relay operator then types the other party’s spoken words back to the customer.

For more information on our Message Relay Service, please contact a customer service agent at 1-877-686-2888 or by email support@qiniq.com.