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SSi Mobile – Questions and Answers
SSI Mobile is now available in:
Arctic Bay, Cape Dorset, Clyde River, Coral Harbour, Chesterfield Inlet, Grise Fiord, Hall Beach, Igloolik, Iqaluit, Kimmirut, Kugaaruk, Naujaat, Pangnirtung, Pond Inlet, Resolute Bay, Rankin Inlet, Sanikiluaq, Taloyaok, Qikiqtarjuaq and Whale Cove
Our team is hard at work deploying SSi Mobile service throughout all of Nunavut. We will send out notifications as soon as service is available in your community. We’ll also be posting regular updates to the QINIQ Facebook page as we are ready to launch mobile in each location.
To sign up for SSi Mobile, you must meet in person with the local QINIQ Community Service Provider (CSP), who will assist you to purchase and activate an SSi Mobile SIM card. You can purchase a phone from the CSP or bring your own device.
Yes! When service launches, you will be able to purchase SIM Cards, very low cost flip phones, and low-cost and mid-cost smart phones from your local QINIQ CSP.
Yes, you can “bring your own device (BYOD)” and purchase a SIM card from a CSP, who will then assist you to activate your device onto the SSi Mobile network.
SSI Mobile is not designed to work on the land. SSi is focused on connecting all the buildings in your community. Sometimes locations a few kilometres from town work intermittently because of the shape of the signal and the landscape, but this is not by design nor is it reliable. Please do not rely on SSi Mobile for on-the-land connectivity. Our focus is in serving you inside your community.
If SSi Mobile service has launched in that Nunavut community, your phone will work – with no roaming fees. If SSi Mobile has not launched yet in that community, it will not work with any other network in Nunavut.
Just like the QINIQ service, we are committed to ensuring all 25 Nunavut communities have equal access to SSi Mobile services at the same price. We will be rolling out services a few communities at a time as they become technically ready over the course of 2018 and expect all communities will have SSi Mobile before the end of the year.
Your SSi Mobile phone currently works in all Nunavut communities with SSi Mobile services. SSi will soon be announcing roaming arrangements that will allow you to use your SSi Mobile phone across Canada, in the U.S. and in other countries around the world. We will keep you informed as each new area opens up to roaming!
No, a SIM card from another provider will not work on the SSi Mobile network.
SSi will soon be announcing roaming agreements that will allow other telecommunication carriers to roam on the SSi Mobile network. When this is announced, a phone using a SIM card from those providers will work.
Yes it’s true! Almost all SSI Mobile plans offer unlimited long distance calling anywhere in Nunavut as part of your monthly fee. You can call anywhere in Nunavut and talk as many minutes as you like. No extra fees. No time restrictions. The very least cost plan ($25/month) provides a whopping 500 minutes every month. SSi is committed to making cell phone services affordable for everyone in Nunavut.
No. Make your calls anytime, day or night. There are no extra fees for daytime calling.
Yes. All plans (even the lowest cost plan) come with unlimited texting to anyone in Canada on any network.
Your monthly data depends on the Mobile plan that you selected.
Carefully insert the correct sized SIM card into your device. For most phones, the card must be inserted with the metallic side down and the SSi logo facing up. If there is any doubt, please refer to the product guide that came with your phone.
You need to configure your phone to the correct SSi Mobile data settings. See LTE Data Settings. Talk and Text flip phones can not access data.
New phones sometimes revert to the default data settings after an update. Please re-configure the data settings for SSi Mobile. See LTE Data Settings.
You need to enter the correct voicemail settings to access your SSi Mobile voicemail. All mobile phones that connect to SSi Mobile can use voicemail for free. See Voicemail
Yes, you can. The SIM card is not locked to your device and can be used in other mobile devices.
SSi Mobile is a new network using the latest technology. It supports most new phones, but if you are using an older phone or one that was not designed for use in a newer network, your phone may not be compatible. SSi Mobile network device requirements:
- For Talk and Text, your phone must support GSM 1900 (Band 2).
- For LTE data, your phone must support LTE 2500 (Band 7).
iPhones: Only iPhone 6 and above support GSM 1900 (Band 2) and LTE 2500 (Band 7).
Androids and other phones: We have provided a convenient tool that allows you to determine if your phone is compatible with our network. Simply follow instructions and enter the IMEI number.
Yes, you can add a mobile device to your current account, but you will be required to purchase a new subscription (Mobile plan) for the device.
No, mobile data and residential internet data cannot be shared between subscriptions. When you purchase a plan (subscription) for your mobile device, the monthly data allowed under that plan will be used by that device only.
- Log in to the QINIQ portal at: www.qiniq.com/my/4g.
- Type in your username and password for the account you used to activate your SSi Mobile device.
- Select “Manage My Account”.
- Under SSi Mobile Subscription, you can see the Plan for your SSi Mobile device.
- Select “View Usage” beside your Plan name. Then select:
- “talk” to see call minutes, destination and cost;
- “data” to see your data usage history;
- “text” to see text history.
To make a monthly Plan payment online using a credit card, log into the QINIQ portal (see steps 1-4 above):
- select “Buy A Plan”;
- select your current Plan or choose a different Plan;
- select a credit card payment method.
To make a cash payment, contact your local CSP.
If your monthly Mobile plan has a limited number of local (Nunavut-wide) or Canada-wide minutes and you wish to purchase extra minutes, you can do so by adding money to your Mobile Wallet. With funds in your Mobile Wallet, you will be charged the over-usage rate for calling minutes automatically once you reach the monthly calling minute limit that came with your plan and immediately upon using those extra minutes.
To purchase extra data above your monthly mobile plan data limit, you can do so by adding money to your Mobile Wallet. With funds in your Mobile Wallet, you will be charged the over-usage rate for data automatically once you reach the monthly data limit that came with your plan and immediately upon using that extra data.
There are two ways you can check the remaining balances for your Mobile Wallet cash, calling minutes and data:
- On your mobile device
- Dial *111#
- Online at the Customer Portal
- Go to www.qiniq.com/my/4g
- Type in your username and password;
- Select “Manage My Account”;
- Under your SSi Mobile Subscription and Plan, you will see the balances for your Mobile Wallet, calling minutes and data.
Can I keep the same home or cell phone number that I currently have from another provider when I sign up for SSi Mobile?
This process is known as Local Number Portability (LNP), and it can be done currently only in the following communities where LNP is enabled: Iqaluit, Rankin Inlet, Pond Inlet, Cambridge Bay, Igloolik, Baker Lake, Kugaaruk and Arviat. In order to “port” your current number to your new SSi Mobile subscription, you will need to provide a copy of the most recent bill or invoice from your current provider, along with one piece of photo ID, to your local Qiniq customer service provider (CSP). The CSP will have you fill out and sign a number transfer form and will then make all the necessary arrangements with your current home or cell phone provider. A home phone number will take up to 2 business days to transfer, whereas a wireless cell phone number can be transferred in the same day.