FAQ’s

Yes, QINIQ provides you with the flexibility of being able to roam anywhere within our service areas. You are no longer tied to just one location. You can simply plug in your modem and jump on line in any community that QINIQ (Nunavut) or Airware (Northwest Territories) services are available as long as you are within range of our local base stations for that community. Please see the "services and Rates" for more details.

NBDC is an organization that was fundamental in bringing Broadband to Nunavut, and will play an ongoing role in Broadband-related projects throughout the Territory. For more information on this organization, please visit their web site at www.nunavut-broadband.ca.

Please contact the Qiniq network administrators through the Contact Page.

Qiniq services are sold through a network of community services providers, or CSPs. In each community in Nunavut, there is a local person who can help you to purchase Qiniq services. Please visit our "Get Connected" page, click on the community in which you need to buy service, and contact the CSP listed on this page.

The "About Qiniq" page contains an overview of what the Qiniq network is all about. The "Project History" page contains a great deal of information on the history of the network, and how it came to be. If you have a question that is specific to your community, please visit the web site of your community service provider. You can access this page by visiting our "Get Connected" page and selecting the community in which you wish to acquire service. There is another FAQ on this site which contains more information about the Qiniq service, the wireless modems, and many other topics. Of course, you can always send us a question by visiting our contact page. We will get back to you as soon as we can.

SSI Micro, a Yellowknife-based communications company, operates the Qiniq network. They are responsible for the ongoing operation and management of all aspects of the satellite and wireless infrastructure, the billing and management systems, and all other core components of the network.

Qiniq is a Broadband satellite/wireless network. It delivers Broadband Internet connectivity to each community of Nunavut, using an advanced satellite delivery platform. Connectivity is delivered to end users using a licensed, non-line-of-sight wireless technology. For more information on the Qiniq network, please visit the "About Qiniq" page, or the "Project History" page.

Some people choose to leave their MCS modem on, at all times. Other people turn it off when they are not using it. Either way is fine. Leaving the modem on (or turning it off and on) will not damage the modem.