Questions? We’ve got answers!

We’ve put together lots of useful tips on managing your usage.

Instead of speed restriction slowing you down once you’ve reached your monthly limit, you will now be re-directed to the QINIQ website (at full speed) and presented with a page that will give you the option of purchasing additional usage.

We know that many of our customers will be sad to see the old system go, but we also had a significant number of users who were frequently irritated by the fact that their internet was slow to the point that it made purchasing excess usage difficult (particularly during peak hours). For those folks, this change will actually be a big improvement!

Another factor in our decision was the way in which speed restriction would function over 4G. Due to the nature of the technology, the slowest speed we could’ve provided to customers would’ve been 3x as fast as current speed restriction. While this might initially sound like a good thing, all of the extra traffic would’ve caused slower speeds for EVERYONE who was not yet speed restricted. One of our primary goals has always been that every subscriber should have fair and equal access to the network, and as so in order to ensure that the network stays healthy we decided it was time to retire this feature.

Our technicians are currently hard at work deploying 4G throughout all of Nunavut. If you enter your information, we will send out notifications as soon as modems are available in your community. We’ll also be posting regular updates to the QINIQ Facebook page as we complete the installation process in each location.

The new 4G service is now available in the following communities: Arviat, Baker Lake, Cambridge Bay, Clyde River, Coral Harbour, Hall Beach, Pangnirtung, Rankin Inlet, Iqaluit, Cape Dorset, Igloolik, Kugluktuk, Pond Inlet, Qikiqtarjuaq, Whale Cove, Naujaat and Chesterfield Inlet, with more to follow.

YES, we are installing 4G services in every community in Nunavut! Stay tuned for updates from us, and say hello to the field crews when they arrive in your town!

4G Gateways will be available for purchase from your local Community Service Provider (CSP), when the service is launched in your community. Register to be one of the first notified!

You will be able to obtain one through your local CSP. Register to be one of the first notified!

4G Gateways are sold on a first come, first serve basis. By signing up, you can help us ensure that your community receives enough 4G Gateways for everyone who is interested in acquiring the new service.

As we roll out 4G across Nunavut we are retiring our old network in communities with 4G service available. Many of the components required to operate the old network, along with the modems themselves, have become increasingly difficult for us to purchase and support over the years. This technology was cutting edge in its day, but with an ever-increasing need for higher speeds and better performance, the time has come to begin the process of shutting down the old network.

The Classic Network will be shutting down gradually, community-by-community, starting this summer, with all communities shut down by the end of 2017. All customers will be given a minimum 60 day notice prior to discontinuing the Classic service.

We are no longer allowing signups in communities with 4G service, but there is still demand for the Classic QINIQ modems in communities in which 4G is unavailable, so you may find someone to buy it from you. However, if your modem does go to someone else, be sure to close your QINIQ account first. Should you have any questions, contact us at support@qiniq.com or call +1(877) 686-2888 (NUNAVUT).

The old Classic network is nearing its technical and serviceable “end of life” and becoming increasingly difficult to maintain. With the limited lifespan remaining in the Classic network we will not be signing up new accounts. If you have an existing account it will remain open until the day we stop service on that network.

We will not be offering a buyback option.

Don’t worry! You will receive a full month of service from the day that you made payment.

Yes. Over the next couple of months we will be contacting all of our CPC customers to inform them about the new plans and options available to them on the 4G network.

The QINIQ classic service will continue for 3 to 6 months, depending on demand, after launching 4G in each community.

Existing QINIQ customers will have their activation fees waived for 6 months following the launch of 4G in their community. Simply provide your CSP with your QINIQ Classic account number and the savings will automatically be applied.

Yes! When you make the upgrade to 4G just let your CSP know you would like to keep your existing email. We will keep it open and active for you free of charge.

If your Classic account has a credit on file we will be happy to refund it back to you. Or, if you’d prefer, we can transfer it to your new account.

Yes, the 4G Gateway available during launch will come with a built in WiFi router.

To ensure that we are able to maintain the highest quality of service on the network, we are only allowing 4G devices sold by QINIQ to be connected at this time.

Yes, mobile service is coming soon! While our immediate goal is to ensure a smooth introduction of the 4G network for residential broadband customers, we will be rolling out exciting new cellular plans in the near future – stay tuned!

Unfortunately, unlimited usage is not a sustainable proposition for any network provider, even those using terrestrial fibre in the south. Every network has capacity limits, and allowing unlimited usage ultimately leads to network congestion and poor quality of service. As a result, we ensure network usage on the QINIQ network is properly managed to ensure all customers benefit from fair and equal access, and the highest quality of service.

Yes. You can use your 4G Gateway in any Nunavut community where QINIQ is offering the 4G service.

The 4G Gateway devices available at launch are not configured for roaming outside of the QINIQ network. However, our new mobile network services, once launched, will support roaming across Canada and internationally.

As a special thank you to all of our loyal QINIQ customers we are offering free activation for the first 6 months! New customers will be required to pay an activation fee when they activate a 4G Gateway.

The 4G Gateway has an integrated router and WiFi access point, so there is no need to use additional hardware. We do not recommend using two routers at the same time, as that can lead to reduced performance caused by signal interference. But, it is technically possible if you really want to!

In order to provide the QINIQ service at affordable rates for Nunavut residents, our base Taki Home plan is made available with support from the Government of Canada. Otherwise, it would simply not be possible to offer 20 GB of usage for $80 per month. QINIQ realizes that some users would like more than 20 GB, and has therefore introduced the Taki Plus plan with 30 GB. Because the federal subsidy covers the base amount of 20GB/month, Nunavut residents are entitled to receive their first 20 GB/month for the same $80 rate, regardless of the plan they select. In the case of Taki Plus, the first 20 GB cost residents $80, and the extra 10 GB are offered by QINIQ for an ADDITIONAL $100, a discounted rate of $10 per GB. This represents $20 savings over the standard extra usage rate of $120 for 10GB.

Sorry, but that is not possible. The Taki Home plan is a federally subsidized service that is specifically designed in price and usage to be equally accessible to all households in Nunavut. This means that the subsidy covers the cost of only one Taki Home plan per household. If you require more usage beyond the 20 GB included in the Taki Home plan, you can upgrade to the 30 GB Taki Plus plan and receive 10 extra GBs for the discounted rate of $10/GB.