Our Customers

At SSi, we strive to provide excellent support for our QINIQ customers. We are available by phone or email Monday through Friday from 8:30-5:00 pm Mountain Time (MST). In every community there is a local CSP available to offer you assistance for your basic troubleshooting needs. SSi provides an account management system for your convenience.

Sign in to perform many functions including:

  • Check your modem speed and status
  • Securely share your modem stats with other network users
  • Find your IP address
  • Determine your account status
  • Check you account balance
  • Make payments
  • Change plans and billing options
  • Add additional usage
  • Redeem coupons
  • Update contact details
  • View usage history
  • View invoices
  • Find out your monthly payment date
Customer Service
Northern community


Wireless Modem

Plug and Play installation

The following instructions will guide you in connecting the D-Link DWR 922 Wireless modem to the Qiniq 4G network. If you experience any difficulties, give us a call!

10 Easy Steps

  1. Before powering on the router, insert SIM card into slot at back (metallic side down)
  2. Plug router in with power adapter and turn the unit on (power switch at back)
  3. When the LED lights on the router turn solid green, a connection is established
  4. For best connection, ensure that the 2 antennas are tightly in place and try placing the modem near a window or in different locations
  1. For a wireless connection to the router, open WiFi Network preferences on your computer and select the SSID DWR-922 network
  2. Enter the WiFi Key found on the bottom of the modem
  3. To establish a wired connection to the router, connect an Ethernet cable from LAN Port 1 on back of the router to your computer
  4. To register your new 4G device on the Qiniq network:
  • Open a browser window and go to https://www.qiniq.com/my/4g
  • Log in with your existing Qiniq account or create a new account
  • Enter your Activation Code
  1. You will now be able to select an internet plan and purchase additional usage with a credit card
  2. To pay with cash, contact your local Community Service Provider

Get the Most out of your usage

At QINIQ we understand that managing your monthly Internet usage can sometimes be challenging. We want you to get the most out of every byte of data in your service plan, so we’ve come up with some helpful tips.

  • Tip 1 – Videos

    Basic Internet browsing or email reading consumes very little usage. BUT downloading movies can consume a lot. Watching streaming videos on a regular basis will make it hard to conserve usage. High-resolution videos use more data. If the site offers the ability to select a lower resolution then do it and save. On Youtube, click the Settings icon, then Quality, then select your resolution of choice.

  • Tip 2 – Music

    When streaming music, select “low quality” stream instead of “high quality”. A 128kbps audio stream will use about 57 MB in 1 hour. Most people can’t tell the difference between 128 and 320kbps on a good sound system, so when using computer speakers, a lower bit rate, even 96kbps or even 64kbps, will work just fine.

  • Tip 3 – Online Games

    Online gaming can go through a lot of data rather quickly. If you are a gamer, be prepared to consume more usage.

  • Tip 4 – Unplug

    Any web-enable device connected to the Internet can use bandwidth without your knowledge. These include modern TVs, Blu-Ray Players, Receivers and Game Consoles. Be sure to unplug these devices when not in use.

  • Tip 5 – Security

    Make sure your computer has the latest security software. This will prevent usage loss through spam delivery infections and involuntary participation of “denial of service” attacks.

  • Tip 6 – Home Network Security

    Prevent “piggybacking” on your home network by ensuring that you have proper security on your wireless router. Follow the routers setup and privacy instructions.

  • Tip 7 – Video Chat

    Video chat applications like Skype and Facetime can use a lot of bytes, depending on the length of your calls, because you are constantly uploading and downloading video and audio in each session. Be aware that if you make very long calls, you will consume usage faster than you may wish.

  • Tip 8 – Compress Photos

    Compress your photos before uploading to a website or sending via email. A photo taken by a cell phone is usually between 2 and 4 MB. A converted JPEG can be as small as 50kb, and will be fine for basic online viewing.

  • Tip 9 – Caching

    Make sure your web browsers are set to cache redundant website content so you don’t waste bandwidth downloading the same stuff every time you visit a page.